Repairs

Our Aim

The aim of the repairs service is to carry out your repairs quickly and efficiently, within agreed response times. Most of our general repairs and maintenance work and our gas applicance maintenance is carried out by City Building (Glasgow) LLP.

Responsibility for Repairs

Larkfield's responsibility is to keep in good repair

  • the structure of the building;
  • the outside of your home, including the communal areas;
  • the plumbing, electric and heating systems which we provide.

This includes:

  • the drains, gutters and outside pipes;
  • the roof;
  • outside walls and doors, window sills, window catches and window frames (including necessary external painting);
  • chimneys (but not including sweeping);
  • pathways, steps or other ways of reaching your home;
  • plaster work;
  • boundary walls and fences.

Also:

  • wash hand basins, sinks, baths, toilets, flushing systems and waste pipes;
  • electric wiring including sockets and switches, gas pipes and water pipes;
  • water heaters, fire hearths, fitted fires and central heating installations.

Your responsibility is

  • anything that belongs to you;
  • fuses and light bulbs;
  • clearing blockages caused by you to waste pipes and gullies;
  • replacement of glass to windows, doors etc. broken by you or your family or visitors;
  • minor fixtures and fittings, e.g. curtain rails, sink plugs;
  • internal decorations;
  • repairs due to misuse, neglect or damage by you, your family or your visitors;
  • maintaining your garden;
  • replacement of keys, new door locks and additional locks.

Your Tenancy Agreement lists the major responsibilities, of both Larkfield Housing Association and yourselves. Please note that acts of vandalism must be reported to the Police and a crime reference number obtained. If this is not obtained the repair may be rechargeable.

How to report your repairs

When you need a repair, write, telephone or visit the office. It is helpful for you to give as many details as possible including:

  1. Your name, address and telephone number (where you can be contacted during the day)
  2. What the problem is and where it is.
  3. Access details or the times during the week when a contractor or a member of our staff can inspect a repair. Please be as flexible as possible to make specific appointments.
  4. Any other information you think will be useful, e.g. the make of a central heating boiler. Confirmation of repair requests We will give you a confirmation of your repair request. This will contain details of:

  • the repair order;
  • the contractor who is carrying out the work;
  • the date it was requested;
  • the access details you gave;
  • the repair priority;
  • a satisfaction slip;
  • detail of any qualifying repairs under the Right to Repair Scheme.

The satisfaction slip lets us know your view on how the repair was carried out, and if you were satisfied with it. Please try to return this slip to us. It helps us to check contractor's performance and therefore provide a good repairs service.




©2003 Larkfield Housing Association