Your Rights, Our Promise
1. We will put our customers first
2. We will keep red tape to a minimum and reply to enquiries in a plain and informative style
3. We will respond to all enquiries in a courteous and helpful manner
4. We will try to give customers other options to consider if we cannot help
5. We will provide efficient, value for money, services
6. We will take any complaint made about our services seriously and inform customers of the outcome of any investigation
7. We will ensure all customers are afforded equal opportunities, and not discriminated against on the grounds of race, colour, culture, ethnic or national origin, religion, gender, age, disability, sexual orientation, family circumstances or marital status.

   Your Responsibilities

8. We ask that you afford the same courtesy and respect to any members of staff or Committee members during interviews etc that is afforded to you in line with the above principles.
9. We ask that you respect the privacy of others
10. We trust that all business with this Association can be conducted in a climate of mutual respect and courtesy to all.
11. If you have a grievance, we trust you will properly use the Association's Complaints Procedure.

The Association will not tolerate abusive language, threatening or aggressive behaviour being used against staff or Committee members. Appropriate action will be taken against the perpetrators of such unacceptable behaviour.